Refund policy

At YS’ Fragrances, we want you to shop with confidence.

If you’re not satisfied with your fragrance, you may request a refund or exchange under the following conditions:

  • You can request a refund or exchange within 48 hours of receiving your order.
  • The perfume must be at least 95% full (only a few sprays used for testing).
  • The bottle, cap, and original packaging must be returned in good condition.
  • Refunds or exchanges are available only for products purchased directly from YS’ Fragrances.
  • Shipping fees are non-refundable unless the product arrived damaged or you received the wrong item.
  • If you choose an exchange, any price difference will be paid or refunded accordingly.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with photos of the package and product. We will replace it or issue a full refund at no additional cost.

How to Request a Refund or Exchange

Contact us through Instagram or WhatsApp with:

  • Your order number
  • The reason for the request
  • Photos of the product (if applicable)

Our team will review your request and respond as soon as possible.